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Fire & Water - Cleanup & Restoration

Understanding Water Sources

6/20/2022 (Permalink)

Here at SERVPRO of Piatt/DeWitt Counties, we are faced with water from a variety of sources. Knowing where the water came from and the precautions to take, helps us ensure the safety of our customers and our team members.

Category 1: "Clean Water"

Category one is when a leak comes from a clean source such as a toilet with no urine or feces. In this category, it's important to remember that it will progress into category two or three in this category. Our team will work as hard as possible to ensure that the category doesn't escalate.

Category 2: "Gray Water" 

Contamination becomes a concern for our staff and the client during this step. We suggest that the client not enter or ingest any of this water because it can cause health effects. 

Category 3: "Black Water" 

We will tell our clients not to ingest this type as harmful pathogens that can create health effects with this category.  This is because water from this source comes from an unsanitary source which means our crew will be wearing full hazmat suits to ensure their health and safety aren't compromised. This water is created from a source such as water from beyond the toilet trap, a toilet bowl with feces, or standing water that has microbial growth starting to grow. 

If you find yourself dealing with water in your home, call the professionals at SERVPRO of Piatt/DeWitt Counties. We have the training and expertise to safely extract water and get you back to “Like it never even happened.”

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