Recent Posts

Every Second Counts

6/17/2019 (Permalink)

In a fire, seconds count. Seconds can mean the difference between residents of our community escaping safely from a fire or having their lives end in tragedy.

This reinforces why everyone needs to have an escape plan. Here are some key messages to employ:

  • Draw a map of your home with all members of your household, marking two exits from each room and a path to the outside from each exit.
  • Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.
  • Teach children how to escape on their own in case you can’t help them.
  • Make sure the number of your home is clearly marked and easy for the fire department to find.
  • Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.
  • Once you get outside, stay outside. Never go back inside a burning building.

via http://www.nfpa.org/

Have you contacted your local fire department? See how you can get involved with them and your community to prevent house fires. Sometimes they will have events or give out smoke detectors for your home. Don't think this could never happen to you because it easily could. We don't have control over everything in our homes! Be safe and have a plan! 

Reach out to us at (217)935-2992.[JB]

Storms can cause a back up nightmare

6/15/2019 (Permalink)

Storm waters cause a major back up in your home.

SERVPRO of Piatt/Dewitt Counties Sewage Cleanup and Restoration. 

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO of Piatt/Dewitt Counties Professionals have specialized training and equipment to quickly and safely clean contaminants like sewage.

Toilet Overflow or Sewer Backup? Call Us Today: (217)935-2992

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on the length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated the water can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Experiencing Sewage Back up in your home? Call you Restoration professionals at SERVPRO of Piatt/Dewitt Counties! with our 24 hour services, we are always here to help you in your time of need, anytime day or night. Give us a call at (217)935-2992 for more information! 

Levels of Commercial Damage in Piatt/Dewitt Counties

6/12/2019 (Permalink)

SERVPRO of Piatt/Dewitt Counties handles not only residential damage and restoration but commercial as well.

There are three levels of commercial damage that are considered:

Level 1

Level 1 is a small commercial loss typically involving 15,000 square feet or less of affected floor space. If the facility was entirely affected, examples of a small commercial loss may include but are not limited to, a stand-alone retail establishment, a small church, a daycare facility, a small shopping center, a small warehouse or manufacturing facility, or a stand-alone administrative building. A Level 1 loss can also be a small portion of a much larger structure.

Level 2

Level 2 is a midsize commercial loss typically involving 15,000 to 60,000 square feet of affected floor space. The building or buildings involved are usually multi-level or greatly divided spaces. If the facility was entirely affected, examples of a Level 2 loss may include but are not limited to, a small multi-family property, a midsize church or school, a small shopping center, a multi-tenant administration facility, or a midsize warehouse or manufacturing facility. A Level 2 loss can also be just a portion of a much larger structure.

Level 3

Level 3 is a large commercial loss typically involving more than 60,000 square feet of affected floor space. The building or buildings involved will likely be large multi-level structures. If the facility was entirely affected, examples of a Level 3 loss can include, but are not limited to, a large church, hospital, school, or university; a large multi-family property; a mid- to high-rise retail or administration facility; a large industrial, manufacturing, or warehouse facility; or a large strip-style shopping center or shopping mall. This is the level at which it would be appropriate to refer to the project as a “large loss.”

Once our team determines the level of loss, the property is further assessed, and a team of appropriate size is dispatched to get the job done quickly and efficiently, and return your business to operation “Like it never even happened.”®

Call SERVPRO of Piatt/Dewitt Counties for all your emergency service needs at (217)935-2992.

Understanding the Mold Process

6/10/2019 (Permalink)

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate the “typical” process:

Step 1: Emergency Contact (217)935-2992

The mold cleanup and restoration process begins when you call SERVPRO of Piatt/Dewitt Counties. Our staff will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

Step 2: Inspection and Mold Damage Assessment

SERVPRO of Piatt/Dewitt Counties will carefully inspect the area for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. They use various ways to detect mold and hidden water sources.

Step 3: Mold Containment

They use various containment procedures to prevent the spread of mold. They may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

Step 4: Air Filtration

Their specialized filtration equipment allows their Professionals to capture microscopic mold spores out of the air. They utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

Step 5: Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

Step 6: Cleaning Contents and Belongings

SERVPRO of Piatt/Dewitt Counties clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They’re also trained to remove odors and deodorization using fogging equipment.

Step 7: Restoration

Depending on the level of mold damage, drywall, sub-floors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Call SERVPRO of Piatt/Dewitt Counties at (217)935-2992, oday for any of your commercial mold, fire, or water cleanup and restoration needs. Reach us anytime day or night, we are always here to help you in your time of need. Let us make your disaster "Like it never even happened."

Flooding rains can cause sump pump backups.

6/10/2019 (Permalink)

Water water everywhere....

Listed below are the SERVPRO of Piatt/Dewitt Counties steps taken during a Storm Damage call. We do both Residential homes and Commercial businesses.

SERVPRO of Piatt/Dewitt Counties: (217)935-2992

Step 1 - Emergency Contact

When you call, our representative will guide you through several questions that will help the SERVPRO of Piatt/Dewitt Counties Professionals respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.

Step 2 - Inspection and Water Damage Assessment

They carefully inspect your property’s water damage, determining the type of water damage and the areas affected. This is a crucial step to creating an effective plan of action that will result in a successful restoration.

Step 3 - Water Removal / Water Extraction

Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. The SERVPRO of Piatt/Dewitt Counties Professionals starts this process as soon as possible to minimize further damage and to help prevent mold growth.

Step 4 - Drying and Dehumidification

After the bulk of the water has been removed, SERVPRO of Piatt/Dewitt Counties Professionals use specialized equipment to target the water that’s harder to access. They use less intrusive, scientific drying methods to draw the remaining water and moisture from your property with air movers and dehumidifiers.

Step 5 - Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO of Piatt/Dewitt Counties Professionals can clean restorable items using a number of specialized cleaning techniques. They also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

Step 6 - Restoration

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels or could include major reconstruction, such as rebuilding entire rooms of a home or business.

Call us today at (217)935-2992. SERVPRO of Piatt/Dewitt Counties is always here to help make your disaster "Like it never even happened."

Residential Lightning Damage Happens More than You Think

6/7/2019 (Permalink)

Strikes happen an average of twice a year!

Here at SERVPRO of Piatt/Dewitt Counties, we can help you with fire damages caused by lightning strikes. When the lightning hits a residence, it travels through the electrical lines to one of the home’s electrical boxes, which can catch fire. These fires can leave severe damage, including smoke damage to your home. SERVPRO of Piatt/Dewitt Counties mitigation team has the ability to do a chem-sponge technique that is used to clean soot off of the walls. In doing this, SERVPRO of Piatt/Dewitt Counties can ensure that no fire damage or smoke damage goes untreated. If needed, affected walls in all damaged rooms can be painted after the cleanup is completed and drywall replaced where necessary. Our professional in-house crew use a white-glove treatment on your residence and can complete the entire project quickly; from the first contact to completion. Here at SERVPRO of Piatt/Dewitt Counties, we are proud to serve the residents of Piatt/Dewitt Counties, especially when the worst happens. Why chose SERVPRO? Because in the event of fire or water damage, large or small, we’re here to help. Call us in Piatt/Dewitt Counties at (217)935-2992.  [JB]

Where’s The Water Shut-Off Valve?

6/5/2019 (Permalink)

In an emergency, you may have to shut off the water to your home. For example, freezing or thawing may cause a water pipe to break. Water pipe breaks are also common with most types of natural disasters (winter storms, hurricanes, tornadoes, and more).  Take some time to locate your shut-off valve before an emergency strikes so that you will be better prepared to act quickly if needed.   

Where’s The Water Shut-Off Valve?
1. Look for the water shut-off valve where the water line enters your house. If you still have a copy of the home inspection report from the purchase of your home, the location of the shut-off valve may be included in the plumbing section of the report.  In most homes in Piatt/Dewitt Counties, the water shut-off valve should be just inside the house where the water line enters through your home’s foundation or exterior wall. 

  1. Often the water shut-off valve is a quarter-turn ball valve. If that’s what you have, turn the valve a quarter of a turn until it’s perpendicular to the water pipe. Or your home may have a round handle that you turn clockwise until you can’t turn it anymore. Don’t have a master shut-off valve in your home? Have one installed by a plumber.   
  2. Another water shut-off option is closing the municipal water meter shut-off valve. This valve, if you have municipal water, typically is in your front or side yard. Look for a round metal lid or box close to your property line. It’s often 24 to 48 inches from the curb or fence line.

Don’t reach into the meter box until you inspect the area for debris and rodents. You may want to wear gloves. Once inside the municipal water meter box, you’ll need pliers or a specialty tool to turn the valve. Turn it until it’s perpendicular to the water pipe.
 
Shut-Off Valves For Single Rooms
Sometimes you only need to shut off the water to one room. Most newer houses have shut-off valves at every sink and toilet. Your water heater may have several shut-off valves. If your issue is one leaking sink, just shut off water to that sink. If you know the water heater is leaking, just shut the valves to it off.

If you have a young relative who has recently moved out on their own for the first time, share these tips with them.  Landlords may also want to make sure that all of their tenants are aware of the location of the shut-off valve. 

If you suffer any type of water damage, call SERVPRO Of Piatt/Dewitt Counties, at 217-935-2992.  [JB]

Surgical Water Restoration

6/3/2019 (Permalink)

Imagine you come home for lunch on a Wednesday afternoon and you walk into your living room covered with 8 inches of water.

What do you do?

Who do you call?

Do you call your family, friend, a local contractor, or Water Restoration Company?

What is the difference?

There are many differences between contractors and Water Restoration Companies. Here are a few:

  • A contractor’s job is to replace everything that is affected. This will include all flooring, walls, cabinets and even furniture. SERVPRO is certified in drying water damage to industry standards. We will not remove materials unless it is necessary. This prevents further interruption to your daily life.
  • A contractor will have to replace all of the materials they took out of your home. This can take weeks waiting for material decisions, insurance approval, shipping, and installation time. SERVPRO’s average drying time is only 3 days. We have crews available 24/7/356 and someone to monitor your job daily.
  • Replacing flooring, drywall, and all of your furniture is expensive. Restoring your home is a lot less expensive than replacing everything in your home.

When you call SERVPRO of Piatt/Dewitt Counties you can expect a First Responder on site within an hour and your home to be restored quickly by certified, professional technicians.  

Reach us anytime day or night at (217)935-2992 for your emergency service needs.

[JB]

Science of Drying

5/29/2019 (Permalink)

The knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. Your first reaction will be to grab towels and a mop to clean up the water, maybe even a fan or two. Our professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. SERVPRO of Piatt/Dewitt Counties will inspect to detect everything that is wet, measure how much moisture is in the wet materials, monitor whether the materials are drying properly, and also speed up the process by using professional drying equipment. 

We use the latest technology and tools; The SERVPRO DryBook allows us to capture and track the steps of a restoration project according to industry best practices and standards. This will ensure that your restoration is done properly and efficiently as well as improving results and restoring your property faster! 

Reach us at the office anytime day or night at (217)935-2992.

[JB]

Water Damage Timeline

5/24/2019 (Permalink)

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

 48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

 More Than 1 Week:

  • Restoration time and cost increase dramatically.  Replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and contaminants can pose serious risks to occupants. 

Reach SERVPRO of Piatt/Dewitt Counties anytime day or night for any of your emergency service needs at (217)935-2992.