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Coronavirus Cleaning Services and Biohazard Experts

12/1/2020 (Permalink)

COVID Clean Covid Professionals

Here to Help® and Ready to Respond

What Is Coronavirus?

The Centers for Disease Control and Prevention continues to respond to an outbreak of respiratory disease caused by a new coronavirus that was first detected in China and has now spread internationally. While the virus is termed coronavirus, the sickness that results after infection has been termed COVID-19. COVID-19 has now been declared a pandemic, which is a global outbreak of a disease.  Symptoms can range from very mild to severe, contact your doctor for direction.

For specialized cleaning services, including the new Certified: SERVPRO Cleaned defensive pathogen cleaning program, call us today at 217-935-2992.

Expert Level Cleaning Services

SERVPRO of Piatt/Dewitt is uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC.  We have years of experience in dealing with biological contaminants and our staff has gone through extensive training in order to perform a proactive cleanup that involves facility or structure cleaning and disinfection.  Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste.  The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, handrails, toilets, phones, keyboards, tablets and tables.  After cleaning, it is safe to return to the cleaned area 15 minutes after the cleaning ends.

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus.  Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.  We also use proper PPE (Personal Protective Equipment) such as proper face protection, biohazard suites, gloves, facemasks/face shields and even respirators.  We also use the latest equipment such as Foggers and Electro-Static Sprayers to quickly and effectively clean your business, school, church or factory.

Best Practices to Minimize Your Risk

Cities and states are taking increasingly drastic measures to curb the severity of the pandemic, including the closing of bars, restaurants, and public venues.  In some areas, officials have issued “shelter in place” orders in order to compel residents to stay in their homes and limit movement.  To further protect yourself, minimize your exposure with the following tips:

Practice Good Hygiene

    • Clean hands with sanitizer and wash your hands frequently
    • Avoid touching your face and cover coughs and sneezes
    • Disinfect “high touch” surfaces like doorknobs, light switches, tables, doorknobs, and handrails regularly
    • Increase ventilation by opening windows or adjusting air conditioning

At The Office

    • Stop shaking hands – use other non contact methods of greeting
    • Use videoconferencing for meetings when possible
    • When not possible, hold meetings in open, well-ventilated spaces
    • Disinfect “high touch” surfaces like desks, keyboards, light switches, doorknobs, and telephones
    • Consider adjusting or postponing large meetings or gatherings
    • practice social distancing

Stay Home if...

    • You are feeling sick
    • You have a sick family member in their home

Coronavirus is serious and is very contagious.  Disinfection and sanitization can literally prove to be a life saver.   With all the uncertainty out in the world these days, SERVPRO of Piatt/Dewitt is here to give you peace of mind.  Our team is highly trained.  We use the latest equipment and follow updated CDC guidelines.  Give our friendly staff a call today at 217-935-2992, we are here to help!

Prepping a Commercial Roof for Winter

11/29/2020 (Permalink)

Commercial Roof with snow on it Commercial Roof

In areas with climates that cause severe or even moderate winter weather, extreme conditions can cause a lot of damage to many different areas of the roof and building, especially if the roof hasn’t been properly maintained and prepped. Routine maintenance and implementing a winter-prep program decreases the risk of damage to the roof as well as reduces interior damage due to water entering the building through a leak in the roof.

Roof Inspections

Because commercial roofs are constantly exposed to the outdoor elements, it’s essential for a professional contractor to perform a routine inspection. The summer heat can cause cracks in the membrane while heavy winds can cause wind uplift. Often this damage goes undetected until winter when the roof may sustain even further damage from heavy snow loads or ice expansion.

Roof Cleaning

Once a layer of snow comes in, it can bury access points making it more difficult to get to the roof’s gutters and drains, that is why a fall inspection is pertinent. When leaves and debris collect in the gutter system, it eventually will create a clog in the downspouts and the rainwater will overflow the gutters, damaging the roof and potentially the exterior of the building. The added weight of the wet leaves and water could also cause the gutters to pull loose from the anchor point and collapse.

Winter Plan

If the building is located in an area where snow and ice are common, it’s a good idea to create a roof snow and ice removal plan. If snow isn’t promptly removed from the roof, the snow can melt during the day and then re-freeze during the evening in what’s known as the freeze/thaw cycle. After this cycle takes place, the snow will develop into layers of ice and become far more difficult to remove in addition to weighing considerably more than fresh snow. During the freeze/thaw cycle, ice has a tendency to form around roof drains and restrict proper drainage. This becomes a serious hazard not only because of the additional weight it places on the roof, but because as the snow and ice melts, water can slowly seep into cracks and crevices in the roofing membrane and then freeze, expanding the openings and causing additional damage and costly repairs.

SERVPRO of Piatt/Dewitt can help you mitigate any winter damage to a commercial roof by conducting a thorough inspection to help you recover more quickly from any damage. Call the trusted professional today at  SERVPRO of Piatt/Dewitt at 217-935-2992

Soot Happens

11/24/2020 (Permalink)

Soot Cleanup Soot Cleanup

The damage caused by soot can result in smoke marks, streaks and discolorations of walls and ceilings as well as health issues. Soot travels quickly and penetrates deep into surfaces.  Bedding, personal belongings, clothing, furniture, walls, ceilings, floor coverings, heat ducts, window blinds and all other surfaces that come in contact with soot can also be affected.  Unless proper cleaning takes place, soot can often bleed back through cleaned surfaces, causing further damage and at the least, requiring the surface or item to be re-cleaned.

How do I clean it up?

  • Never assume that simply painting over the soot will solve the problem.  If not cleaned properly, painted soot will bleed through within 6 months or less.  Attempting to remove soot from painted surfaces could actually smear and grind the particles further into the surface.  Proper equipment, like a dry chemical sponge, is often used to remove soot.
  • The home or office HVC cold air return duct can actually distribute soot particles, causing damages throughout.  Special air duct cleaning is often required.  HEPA air scrubbing equipment is often needed as soot floats and contaminates rooms that have been previously cleaned.  This recontamination is referred to as “Fall Out”.
  • Clothing, curtains, bedding, carpets, upholstery often need extensive cleaning using Infused Ozone Gas and other products that break down soot.  Pressurized Ozone and Hydroxyl chambers are typically needed after the cleaning process to remove the strong odors caused by smoke and soot.
  • Wallpaper can streak unless a dry chemical sponge is used first.   Even then, due to the paper based materials, wallpapers are often damaged beyond repair.  We will give you a quick assessment of the damaged items and area and secure the areas that are not affected to prevent contamination.  SERVPRO of Piatt/Dewitt will secure and move contaminated items to a separate location for proper cleaning and deodorization.  We can even clean damage to the structure or even repair/replace as needed!  
  • Our Biggest Tip.

    The biggest mistake many home and business owners make is attempting to clean up the damage themselves or ignoring it completely. Contact SERVPRO of Piatt/Dewitt who has 30 years of restoration experience and has a highly trained staff and are properly equipped in removing soot damage.  Talk to one of our friendly staff today by calling 217-935-2992, we are here to help!

What you can expect

11/23/2020 (Permalink)

When your home is on fire or starts filling with floodwater, you don't want to wait long for trained technicians to arrive.  As you know, a quick response is the best way to prevent further damages.  The first 24 hour period after experiencing damages is critical to the well-being of your home. Take a look at what you can expect:

  • Within one hour
  • Within four hours
  • Within eight hours

What You Can Expect

The First Hour

A team member from SERVPRO of Piatt/DeWitt County will call you within an hour after your first request for emergency help.  During that phone call, you'll cover a lot of vital information that helps our team determine which equipment and supplies to have available.  You may discuss safety concerns or how to maintain communication with each other.  If the situation requires, technicians will arrive to cover holes with tarps or board up broken windows and doors.  This emergency response team focuses on preventing further damages with temporary solutions.  Even if repairs don't require a lot of work within the first 24 hour period, technicians will be on-site to verify whether an immediate response is necessary.

On-Site in Four Hours

Depending on the type of damage and safety concerns, SERVPRO of Piatt/DeWitt County will arrive at your home ready to thoroughly inspect the damage. During these assessments, technicians can provide estimates regarding the type of repairs necessary and how long the job will take.  They may talk to you about your insurance coverage and direct you to the next steps you should take.  They will take any necessary stabilizing measures needed to prevent further damage.  SERVPRO of Piatt/DeWitt County is always open and committed to arriving Faster to Any Size Disaster; they'll load up the appropriate equipment and search out the best route to your home.

Eight Hours After Damages

Within those first hours, after gathering information and making assessments, a restoration representative will communicate with you, to share the information they've gathered, and to go over the plan for getting your home back in shape.  Within the first 24 hour period, you and a team member from SERVPRO of Piatt/DeWitt County will share a lot of information, go through an onsite home inspection, and put together a plan for restoring your home so that it looks "Like it never even happened."  

Hopefully, your home will never have a fire of water loss.  Should this happen though,  SERVPRO of Piatt/DeWitt County is here to help!  Call one of our friendly staff today at 217-935-2992 today!

Bio Hazard Clean Up

11/23/2020 (Permalink)

Biohazard cleanup can become a necessity at any time.  Though incidences of drug manufacturing certainly require professional biohazard cleanup, that isn’t the only time. Though there is a significant amount of overlap between biohazard cleanup and trauma cleanup in Seattle as they are often one and the same, there are many non-physical tragedy related instances in which biohazard cleanup is required. In these instances, it can really make a difference acquiring the services of professional biohazard cleanup professionals. This is most noticeable in instances involving burst pipelines and fecal contamination. 

Why SERVPRO of Piatt/DeWitt County to cleanup?

  • Training – In order to get the proper certifications to perform professional biohazard cleanup, technicians must pass a number of classes and undergo rigorous training.  They know the proper methods for handling contaminants and can do so without the risk of illness a non-trained individual would encounter.  They also have the training required to clean your property thoroughly and ensure that it remains legally and safely habitable.
  • Experience – Along with this training comes 30 years of experience in the restoration business. We know what different situations require and are prepared for each and every one.
  • Equipment – Not only does a non-trained individual not have the experience and training of a technician, but they also don’t possess the proper equipment either.  Depending on the contaminant, different protective measures may be required.  Cleaning up a powdered contaminant requires different equipment and products than an airborne one and the radically different properties of contaminants mean that using the wrong cleaning agents can fail to properly clean an area and harm future inhabitants.
  • Removal – There are specific places that biohazards need to be taken to. Not just anyone can bring it in, and quite often specialized receptacles are required just in order to transport it. Specialized licenses are also required to transport items like medical waste, and a non-trained individual could face steep fines or even jail time for illegally transporting, dumping, or attempting to remove hazardous materials.
  • Legality – In addition to the transportation of bio-hazardous materials, it is often illegal to open an area to the public if it hasn’t been professionally cleaned by professionals. This is especially true when it comes to habitable places like hotels and houses. Depending on the instance, failing to have this done can result in fines and jail time.

Now that you know why calling SERVPRO of Piatt/DeWitt County is so important. Don’t hesitate to call 217-935-2992 and speak with one of our friendly staff today!   We are here to help!

Using the right equipment SERVPRO knows

11/4/2020 (Permalink)

SERVPRO of Piatt/DeWitt County understands that using the right equipment makes a huge difference in reducing claims loss expenses.  Time is of the essence, technology and equipment must be counted on to perform.  SERPVRO of Piatt/DeWitt County will answer your call quickly 24/7 showing up with exceptional equipment and highly trained uniformed personnel.  The right tool for the job is vital for timely mitigation.    Even more important, the team at SERVPRO of Piatt/DeWitt County  thoroughly understands how to dry a structure and personal property effectively.  Today I would like to explain in detail how different Dehumidification Equipment and Deodorization Equipment. 

Dehumidification Equipment: By extracting water vapor from the air, dehumidifiers lower the relative humidity.   This in turn increases the rate of evaporation.  In a water damaged structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge, absorbing moisture from wet materials. SERVPRO of Piatt/DeWitt County uses two types of dehumidifiers:

  • Refrigerant Dehumidifiers  - work similarly to air conditioners 
  • Desiccant Dehumidifiers - use chemicals, called desiccants, that readily absorb moisture from the air.

Deodorization Equipment: - 

  • Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to inject fungicides and disinfectants into wall cavities and other difficult-to-access areas.
  • Thermal Foggers dispense solvent-based products in large volume, dense fog suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles. 

Hopefully you will never have a need to clean up after a water loss.  SERVPRO of Piatt/DeWitt County is ready to give you peace of mind.  With a highly trained staff equipped with the latest equipment we are here to help!  Call one of our friendly staff today at 217-935-2992 today! 

Board ups, we got you covered!

9/25/2020 (Permalink)

Commercial property board up Commercial Property Board Up

Should your building ever have been damaged by fire, you need to secure it quickly and safely to avoid any further damage.  With 30 years of experience in providing top notch restoration services, you can count on SERVPRO of Piatt/DeWitt to respond quickly with emergency tarping and board-up services to keep out the elements and unwanted guests.  We are available 24 hours a day, 7 days a week, 365 days a year. We are here to help guide you through this difficult time and get your business back to operational.

We will board up any damaged windows, walls or doors to prevent further disruption and ensure the security of your property.  We also provide tarping for damaged roofs.  When shielding the compromised areas, we help prevent further damage to your building.  With SERVPRO of Piatt/DeWitt, you can feel confident knowing that we bring 30 years of experience to your property restoration, with a solid commitment to guiding you through the process from start to finish.  We have the expertise, equipment and dedication to handle the entire project, from initial damage assessment through site cleanup and preparation and rebuilding to preloss condition.  Through it all, we’ll strive to minimize disruptions, answer all your questions and guide you through the process.  Questions about our services?  Call one of our friendly staff here at SERVPRO of Piatt/DeWitt today at 217-935-2992.  We are here to help!

Storm Damage Restoration

9/25/2020 (Permalink)

Storm Damage Restoration Storm Damage

Today, numerous households and businesses benefit from SERVPRO of Piatt / Dewitt for excellent storm damage restoration services. Family owned and operated, we take great pride in furnishing outstanding customer service. Our work frequently offers health and safety benefits by preventing mold growth after storms saturate a home or business with water. We supply dedicated, timely assistance!

SERVPRO of Piatt / Dewitt County benefits from the skills of experienced storm damage restoration technicians. We ensure these individuals obtain thorough training in the recommended ways to restore and revitalize property. Let our dedicated team of professionals help you recover more quickly from the havoc created by harmful weather systems.

SERVPRO of Piatt / Dewitt relies upon superior, safe equipment. We've invested in the specialized tools required to help clean Piatt / Dewitt County homes and businesses effectively after storms.

Rely on SERVPRO of Piatt / Dewitt to help you recover more quickly from damaging winds and rains. We are here to help 217-935-2992.

Signs that you may have a water damage in your home

6/17/2020 (Permalink)

ceiling falling from being wet ceiling falling from being wet

Being aware of the signs of water damage in your home could potentially save you hundreds even thousands of dollars.  Most people overlook everyday things that should raise red flags and alert you to a problem.  Here at SERVPRO of Piatt/DeWitt County we want you to be aware of these signs.

  • Sudden unusual dampness or humidity
  • An unexplained increase in your water bill
  • Hearing running water when all faucets are turned off
  • Damp, musty, moldy or even sewage smell
  • Puddles or wet spots around plumbing
  • Cracked or flakey drywall
  • Dark or wet spots on the walls or ceiling

Seeing any of these things in your home should alert you to the possibility of a problem.  The faster you respond to this potential problem the less risk for secondary damage you will have.  Reducing the amount of damage to your home will greatly reduce the amount of money spent to fix the issue.  Should you notice any of these 7 things please do not hesitate to call SERVPRO of Piatt/DeWitt County at 217-935-2992 and speak with one of our friendly team members today!  We are here to help!

What's Needed In An Emergency Evacuation Kit?

6/12/2020 (Permalink)

An emergency evacuation kit should contain the documents and personal items needed to maintain yourself and your family for up to a week in the event of an emergency evacuation.  Your kit may look very different from your neighbor’s kit, depending on the number of children, pets, and advance preparation for such events. The following are suggestions of what you may need in your emergency evacuation kit.

Emergency Evacuation Kit Basics

The American Red Cross, Centers for Disease Control and Prevention, and FEMA all recommend that water, food, a flashlight, appropriate batteries for your accessories, a first-aid kit, and a battery or hand-operated radio be included in your evacuation kit.  Regardless of the size or needs of your family, here is a list of additional items that should be included in every evacuation kit.

Along with bottled water, pack a small filtration system for an unlimited water supply

Pack solar device chargers and solar lights (similar to those used in landscaping)

Flashlights are good but LED headlamps free up your hands

Emergency whistles (one for each family member)

7 days of nonperishable food (don’t forget the can opener)

7 days or more worth of under garments and socks

Multiple days worth of prescription medication

Surgical or dust masks

Maps of your area and of your destination

Cash or traveler’s checks (without power, ATM machines are rendered useless)

A tool kit that includes a sharp knife, pliers, tweezers, electrical, and duct tape

An extra set of house, car, and safe keys

Charged two-way radios (walkie-talkies)

Add extra bandages, gauze, sanitizing washes and burn cream to your first-aid kit


Note: For items like clothing, food, cash, batteries, etc., use watertight resealable bags to keep them dry until needed.  Part of your evacuation plan should include how you intend to reach out-of-town family members and/or friends.

Evacuation Kit Items for Infants and Children

During an evacuation, special attention should be given to the needs of your children. Older children in their teens may want to prepare an evacuation kit of their own. Consider the following:

Infant formula, diapers, wipes, pacifier, extra bottles

Water (1gallon per day, per child)

Nonperishable food and snacks like energy bars, jerky, and trail mixes

Multiple changes of clothing

Mylar blankets (regular blankets and sleeping bags can get bulky and overwhelming)

Extra glasses, medication, inhalers, and other medical or individual necessities


Evacuations can be extremely stressful for children. Take the time to practice or run an evacuation drill. The more your children are familiar with what they need to do, the less difficulty you will have getting them to do it.

Evacuation Kit Important Documents

The following list of documents will help you to prove your identity, as well as give you access to insurance benefits, medication, finances, and much more:

Notarized copies of everyone’s birth certificates

Copies of passports, identification cards and driver’s licenses

Copies of health insurance cards, current prescriptions, and medical needs

Copies of credit cards and your ATM card

A hard copy of your online usernames and passwords

Copies of your auto and homeowners insurance cards and or policies**

Copies of recent utility bills (to turn service on or off)

Copies of the deed or lease to your home

Notarized copies of wills

Family and emergency contact information (telephone numbers and addresses)

Copies of pet identification and proof of vaccination

Current pictures of your self, your spouse, children and pets in case of separation


The importance of the above-listed documents cannot be overstated. During major evacuation events, you may be away from your home for several days or weeks. The ability to use and manage your resources will help you get back to your home and back to normal quickly.Keep all of your documents, cards, and copies protected in airtight and watertight envelopes, bags, and/or containers.  Upload your copies to a cloud service or save them on a memory stick along with safeguarding hard copies in your evacuation kit. Keep in mind that the cloud or a memory stick will do little good during wide-spread power outages.

Evacuation Kit Items for Pets

Your pets are essential to the well-being and happiness of your family. The following items should be included in your (or their very own) evacuation kit:

Enough food for 7 days (don’t forget the bowl)

1/2 to 1 gallon of water per day

Collar, leash or carrier

ID tags

Proof of vaccinations and any medical needs

Grooming accessories

Blanket or bed

Note: Pets can feel stress and inherently catch on to your change in mood and/or way of being. When running an evacuation drill, make sure your pets and their evacuation kits are a part of it.

Evacuation Kit Items for The Elderly

In the case of the elderly, the following items should be a part of your evacuation kit or ready to take at a moment’s notice:

Water (1gallon per day) for drinking and hygiene

Special hygiene necessities (adult diapers, denture containers, etc)

Food for a minimum of 7 days (attend to special requirements or needed supplements)

Medications and copies of prescriptions (especially life-preserving ones)

Canes, walkers, wheelchair, and other devices for support and mobility

Books, cards, or activities to occupy time

Identification or medical bracelets or necklaces

Everyone has a different take on what they prioritize when making disaster plans or assembling evacuation kits. Except for newborns and infants, everyone should be allowed to express what they feel is necessary for their comfort during an emergency evacuation.

Emergency Evacuation Kit Maintenance

It is crucial to periodically check prescription medication expiration dates, use by dates on canned goods, battery charge, and the proper functioning of all electronic items.  This is the time to update your action plan and remove or add items your family has either outgrown or has come to require.  This maintenance should be done bi-annually and can accompany your family’s evacuation drill. If your region is prone to flooding, there are steps you can add to your action plan in the event your home is flooded.

By preparing and keeping up with your emergency evacuation kit, you are positioning yourself to successfully navigate the disruptions of a natural disaster or mandatory evacuation.  Without an evacuation kit, you could be left scrambling to assemble vital information, documents, and necessities when you should be moving yourself and your loved ones away from danger.